Senior Technical Support Engineer - Level 3

Smart Technology Solutions · New Damietta City, Damietta El-Gadeeda City, Egypt

Apply on the employer’s site Open in Atlas

About this role

- Lead Sev-1 and Sev-2 incidents from diagnosis through resolution. - Ensure incidents and service requests meet agreed SLAs. - Analyze recurring incidents and implement permanent fixes. - Prepare root cause analysis reports and corrective action plans. - Build scripts, automation solutions, and support tools. - Monitor aged L2 tickets and drive resolution within three working days. - Manage…

Excerpt only. The full posting is on the employer’s careers site.

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