IT Help Desk Technician I
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About this role
Overview The Help Desk Technician I provides first-line technical support to end users across the organization. The technician is the initial point of contact for incoming tickets and calls, resolves common issues directly, and escalates work that exceeds the scope of the level with complete and accurate handoff detail. This role reports to the Help Desk Senior Manager. Responsibilities 55%…
Excerpt only. The full posting is on the employer’s careers site.
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