AI Experience Engineer (Conversational AI)

Upgrade · Canada (Remote)

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About this role

About the Role: An AI Experience Engineer owns the full lifecycle of the journeys our customers have with Upgrade's AI agent on chat, voice and email: creation, optimization, edge case handling and containment growth. They build journeys in Sierra's no-code tooling, partner with Upgrade's product groups to bring their servicing flows to the agent, and are accountable for whether the agent…

Excerpt only. The full posting is on the employer’s careers site.

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