Senior Manager, Virtual Care Operations

K Health · New York, NY

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About this role

About the role: The Senior Operations Manager owns the daily performance of the Care Concierge function for a dedicated pod of health system clinics, and manages the people who deliver it. You are accountable for how Care Concierge agents are staffed, trained, coached, and held to a consistent standard across a 24/7 operation, so that clinics meet their SLAs without escalation. Success is…

Excerpt only. The full posting is on the employer’s careers site.

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