Tier 2 Support Engineer

Surgimate · USA - Remote

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About this role

The Support Engineer (Tier 2) resolves escalated technical and functional issues for Surgimate clients. This role picks up tickets that move beyond first-line support and owns them through resolution, or through a well-documented handoff to Tier 3 and Engineering. This individual will troubleshoot product configuration, workflow, and data issues, reproduce reported problems, and gather the…

Excerpt only. The full posting is on the employer’s careers site.

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