Call Center Operations Manager

Shell Point Retirement Community · Shell Point, 15000 Shell Point Blvd, 15000 Shell Point Blvd, Fort Myers, Florida, United States of America

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About this role

We are seeking an experienced Call Center Manager to lead and oversee a 24/7 call center operation, ensuring consistent, high-quality service to residents, employees, contractors, and vendors. This role is responsible for staffing, team development, performance management, service standards, incident response, and escalation resolution while monitoring operational metrics to drive efficiency and…

Excerpt only. The full posting is on the employer’s careers site.

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