Quality Enablement Partner - Customer Experience (100% Remote)
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About this role
Summary: The Quality Enablement Partner – Customer Experience serves as the subject matter expert driving continuous improvement in contact center performance and customer experience. This role designs, implements, and enhances quality processes with a strong focus on Balto, leveraging its agent-assist tools, playbook development, and automated-scoring capabilities to improve real-time…
Excerpt only. The full posting is on the employer’s careers site.
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