Director, Escalation Management
EmployerDeepHealth
LocationRemote - Somerville, MA
Pay$160,000 – $200,000 per year
Posted2026-10-20
Confirmed open2026-10-27
Apply on the employer’s site Open in Atlas
About this role
Job Summary The Director, Escalation Management is responsible for leading Escalation Management for Services, including a team of Escalation Engineers who serve as the technical escalation point for implementation and support issues before L3 Engineering. This role owns ITIL-aligned Problem Management and Release Management practices for Services, prioritizes escalations across customers and…
Excerpt only. The full posting is on the employer’s careers site.
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