Customer Experience Specialist – Brokerage

TBCBANK · Tbilisi, Georgia

Apply on the employer’s site Open in Atlas

About this role

- Monitor, analyse and prioritise negative feedback, low ratings and client comments received through Medallia and other feedback channels on a daily basis. - Contact clients by phone to understand their concerns, identify the underlying reasons for dissatisfaction and gather detailed information. - Thoroughly investigate client issues and determine appropriate solutions within your authority…

Excerpt only. The full posting is on the employer’s careers site.

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