Workforce Analyst

SEGOSO MEXICO · Montego Freeport, Montego Bay, JAM

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About this role

Description We are looking for a goal-oriented, data-driven Workforce Analyst to manage forecasting, scheduling, and real-time performance across multiple client programs. This role is critical to balancing service delivery, efficiency, and cost in a fast-paced contact center environment. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES - Develop and implement WFM strategies aligned with…

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