Communications Services Specialist, Level II
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About this role
Description Job Summary: The Communications Services Specialist, Level II (CSS LII) supports FOCUS Broadband’s customer experience by troubleshooting and resolving complex service issues across voice, streaming, and internet services. This role serves as a central point for diagnosing customer-reported issues, managing trouble tickets, and coordinating appropriate next steps, including dispatch…
Excerpt only. The full posting is on the employer’s careers site.
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