Lead - Quality & Process Excellence

Tata Teleservices · Noida, Uttar Pradesh, India

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About this role

Key Responsibilities Quality Governance & Assurance - Design and implement process governance frameworks, standards, operating models and quality assurance controls across Opportunity to Order to Fulfilment journeys. - Conduct audits as per defined standards, identify process gaps, enforce compliance, and ensure adherence to agreed operating standards. - Maintain structured documentation of…

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