Incident Management Analyst

CallTek · Cebu City, Cebu, Philippines

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About this role

The Incident Management Analyst is responsible for monitoring, analyzing, and coordinating incidents to support timely resolution and consistent service delivery. The role focuses on SLA tracking, incident reviews, trend identification, escalation coordination, stakeholder communication, and operational reporting. Key Responsibilities - Monitor and track high-priority incidents, escalations, and…

Excerpt only. The full posting is on the employer’s careers site.

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