Real Time Scheduling Analyst

NJM · NJM - Trenton; NJM - Hammonton

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About this role

The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues, ensuring the correct number of agents are available to answer forecasted volume of incoming calls across all queues and intervals within the contact center environment. They will be accountable for…

Excerpt only. The full posting is on the employer’s careers site.

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