ANALYST II, WORKFORCE MANAGEMENT

Qualfon Data Services Group, LLC · Cebu, UNAVAILABLE, PH

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About this role

Overview The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders to optimize workforce utilization, service levels, customer experience, Responsibilities Forecasting…

Excerpt only. The full posting is on the employer’s careers site.

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